Parent Guide
Arrival and Departure
A consistent routine helps children feel comfortable, confident, and ready to learn. To keep the day running smoothly, please arrive and pick up your child at their scheduled times. If your child will be arriving late or leaving early, please let us know when beforehand so that we may prepare accordingly.
If someone other than a parent or guardian will be picking up your child, please notify your center in advance. For your child’s safety, written authorization must be on file, and all authorized pick-up persons must present a valid photo ID. Without the required authorization and identification, we cannot release your child.
Illness
To help keep our school community healthy, children with a fever of 100° or higher, vomiting, diarrhea, or other contagious symptoms should stay home and be symptom-free for at least 24 hours before returning.
If your child is diagnosed with a contagious illness, such as chickenpox, pink eye, or head lice, please notify the center as soon as possible. A doctor’s note may be required before your child returns.
If your child becomes ill at school, we will contact you for prompt pick-up to help protect your child and our school community.
Meals
Fresh and healthy meals are prepared daily at most centers, including morning snack, lunch, and supper. If your child has allergies, dietary restrictions, or special nutritional needs, please speak with your Center Director so we can make appropriate accommodations.
For infants under 12 months, families provide all bottles, formula, and food. We also encourage parents to share their baby’s feeding, sleeping, and care routines so we can provide consistent care throughout the day.
Toilet Training
Toilet learning is a positive, individualized process that begins when your child shows signs of readiness. We work closely with families to keep routines consistent between home and school, provide regular updates, and celebrate progress along the way.
Children are given frequent opportunities to use the toilet as they build confidence and independence at their own pace.
Conferences
We value open communication and encourage families to share questions, concerns, or feedback with our Center Directors. To help teachers stay focused on the children, please save longer conversations for a scheduled meeting or phone call rather than drop-off or pick-up. Sensitive matters are best discussed privately.
We are committed to listening, working together, and finding positive solutions that support every child’s success and well-being.