Parent Guide

Arrival and Departure:

A consistent daily routine helps children feel comfortable, confident, and ready to learn. Our teachers work hard to create a safe, happy, and nurturing environment for every child, and maintaining regular schedules is an important part of that experience. To help ensure a smooth start to the day and minimize disruptions for the class, we kindly ask families to arrive and depart at their scheduled drop-off and pick-up times.

If someone other than a parent or guardian will be picking up your child, please let your center know in advance. For your child’s safety, we must have written authorization on file through our Emergency Release and Authorized Contacts form before releasing your child to another individual. All authorized pick-up persons will also be asked to present a valid photo ID. If we do not have the required written authorization and identification, we will be unable to release your child.

Conferences:

We value open communication and encourage parents to share any questions, concerns, or feedback they may have. To ensure our teachers can remain focused on supervising and engaging with the children, we ask that extended conversations not take place during drop-off or pick-up times. We also believe that sensitive matters are best discussed privately rather than in front of children.

Our teachers are always happy to schedule a meeting or phone conference at a convenient time. Every concern is taken seriously, and we are committed to working together with families to find positive solutions. By keeping the lines of communication open, we can continue to support each child’s success and well-being.

Meals:

Fresh meals are prepared daily and provided at most of our centers, including a morning snack, lunch, and supper. If your child has dietary restrictions, food allergies, or other special nutritional needs, please speak with your Center Director. We are committed to working closely with families to ensure appropriate accommodations are made whenever possible and that every child’s needs are safely met.

For infants under 12 months of age, families are asked to provide all bottles, formula, and food items for their child. We also encourage parents to share their baby’s daily routine, including feeding, sleeping, and care schedules, so that we can follow their established routine as closely as possible while they are in our care.
We understand that entrusting your infant to someone else can be an emotional transition. Our goal is to provide a nurturing, consistent environment that helps both you and your baby feel comfortable, supported, and confident throughout the day.

Toilet Training:

Toilet learning is approached as a positive and individualized process, beginning when each child shows signs of readiness based on their age and developmental stage. We partner closely with families to ensure consistency by learning about the methods and routines being used at home.

Throughout the process, we will provide regular updates on your child’s progress and celebrate their successes along the way. Children are offered frequent opportunities to use the toilet, especially after meals and before and after rest time, helping them build confidence and independence at their own pace.

Illness:

Children with a temperature of 100 degrees or above are not permitted to attend school and they cannot return until they are 24 hours fever-free.

We are committed to maintaining a healthy and safe environment for all children, families, and staff. If your child is absent due to a contagious illness, such as chickenpox, pink eye, or head lice, please notify the center as soon as possible. This allows us to take any necessary precautions and discreetly inform families and staff of potential exposure while respecting everyone’s privacy.

For the health and well-being of our school community, children who have been diagnosed with a contagious illness may return to the program only after we receive a doctor’s note confirming that they are no longer contagious and are able to safely participate in daily activities.

If a child becomes ill while at school—such as developing a fever, vomiting, diarrhea, or an unexplained rash—we will contact their family and ask that they be picked up as soon as possible. This helps ensure the comfort of the ill child and supports the health of all children and staff in our program.

To help prevent the spread of illness, children should be symptom-free for at least 24 hours before returning to school. This includes being free of fever (without the use of fever-reducing medication), vomiting, and diarrhea.